[BRAND NAME]

Track your order

Enter your order number and the postcode it is being delivered to. This works for guest orders — you do not need an account.

On your confirmation email, in the form SR-123456.
The postcode the parcel is going to.

Demonstration tracking.

There is no order system connected. Any order you "placed" in this browser will be found, and three sample orders are available so the different states can be reviewed:

  • SR-204815 with postcode HA0 4LP — dispatched, in transit
  • SR-118342 with postcode M1 1AE — with our tailor, stitching in progress
  • SR-993027 with postcode EH1 1YZ — delivered
Sample order data

Something not right?

  • Tracking has not updated in a few days. Carriers sometimes scan late. If there is no movement after three working days, email us and we will chase it.
  • It says delivered and you do not have it. Check with neighbours and any safe place you nominated, then contact us within seven days and we will open a claim.
  • You need to change the address. If it has not been dispatched we can usually change it — call us rather than emailing, because it is time-sensitive.

In plain English

Term

See the full glossary